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This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return most new, unopened items within 30 days of delivery for a full refund. Alamo Defender and Remember the Alamo Series.Please remember it can take some time for your bank or credit card company to process and post the refund. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any return question at and issues

Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we will provide instructions on how and where to send your package. For orders paid by credit card, refunds will be placed on the original credit card. Items that have been opened, or used in any way, are subject to a 50% of original price restocking fee. We do not refund your original shipping fees. If you are not satisfied for any reason with your Fidelis Models product, notify us immediately and return the unopened model kit (in the original packaging) postmarked within thirty (30) days after receiving your product for a full refund of purchase price.

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